E-Ticket

IMPORTANT INFORMATION

Ticket Usage Rules

• If you purchased an adult ticket, it cannot be used for child entry.
• Likewise, a child ticket cannot be used for adult entry.
• Campaigns apply according to ticket types.
• Promotions cannot be combined with other campaigns.
• Purchased e-tickets cannot be combined with other campaigns.
• All persons included in the e-ticket must enter together on the same day.
• The ticket must be used with the ticket holder present.
• On busy days, sunbed and locker services may not be available.

Ticket Responsibility

• The QR code and reservation details of the purchased ticket are the responsibility of the guest.
• Dolusu Park is not responsible for lost, deleted or shared tickets.

Wrong Ticket Purchase

• If the wrong ticket category is purchased, the price difference will be collected based on the gate price.

E-Ticket Cancellation, Refund and Change Conditions

Dolusu Pass – Ticket Conditions

• No cancellation or refund is possible for Dolusu Pass.
• Dolusu Pass is a seasonal ticket valid during the season it was purchased.
• The pass can be used on the day it is purchased.
• Pass holders may enter the park once per day during the season.
• Dolusu Pass is personal.
• Name change is not allowed.
• It cannot be transferred to another person.
• Age verification may be required for child passes. If age discrepancy is detected, the difference will be charged based on gate prices.
• Dolusu Pass is valid only for Aquapark usage and Mermaid show entrance.

Extra Packages

• Extra packages purchased with Dolusu Pass (meal, flying to sea etc.) are valid for one-time use.
• Extra packages are not seasonal.
• Extra packages cannot be cancelled or refunded.

VIP Ticket – Cancellation and Refund

• VIP tickets cannot be cancelled or refunded.
• Date change is allowed only once.
• Date change depends on availability and the dates determined by Dolusu Park management.
• Date changes are subject to availability.

Daily Ticket – Cancellation and Refund

• Cancellation requests must be made at least 7 days before the visit date.
• If less than 7 days remain before entry, refund is not possible.
• Expired tickets cannot be refunded.
• Tickets cannot be transferred to the next season.
• The Cancellation / Refund Form on our website must be filled out.
• Used or scanned tickets cannot be refunded or changed.

Other Information

Shuttle Information

• Shuttle services operate only at specified hours.
• If there is no shuttle at the specified time, the service may not be available.
• Children under 6 travel free.
• Free children may sit on the parent's seat or purchase a separate seat if requested.

Age Categories

• 12 years and above: ADULT
• 6–11 years: CHILD
• 0–5 years: FREE

Gate Prices

2026 Dolusu Park full day gate prices:

• Adult: 2.026 TL
• Child: 1.016 TL

All discounts and campaigns are calculated based on these prices.

Facility Rules

• Guests over 120 kg are not allowed to use slides for safety reasons.
• Swimming attire (swimsuit etc.) is mandatory.
• Children (0-12) cannot enter the facility without parents.
• Outside food and beverages are not allowed.
• Pregnant guests or guests with heart disease or open wounds should not use the facility.
• Pets are not allowed.
• Lockers are available for personal belongings.
• A special slide pool is available for children aged 0-7.
• Minimum height for adult slides is 120 cm.
• The Kay & Fly slide has an 18+ age restriction.
• The facility operates between 10:00 – 17:00.
• Sunbeds and lockers may not be available on busy days.

Contact

For information, complaints and requests:
Phone: 0242 824 77 07

Whatsapp: +90 532 386 77 07

E-mail: destek@dolusupark.com